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Welcome to our support website for the business case “Durian Capital Inc.”.

Read an inspection copy of the case.



The case shows how concepts from operations management can be applied to a service setting (as opposed to manufacturing). With private equity as the setting, it aims to help students understand how to use systematic process and queuing analysis to design a professional service operation.


Teaching objectives

  1. Systematic process analysis
  2. The role of uncertainty in creating non-value-added time
  3. The trade-off between efficiency and ability to attenuate the ill-effects of uncertainty by creating slack—(hence high utilization may sometimes lead to suboptimal outcomes)
  4. Systematic sensitivity analysis for strategic planning.

How to buy the case

  • Hard and soft copies of the case and teaching note (which contains the login and password to access the private area of this site) can be purchased via our distributors’ websites. To choose a distributor please visit the INSEAD Case Distributors page.
  • The case can also be purchased directly from INSEAD.
  • If you are not a registered instructor, follow the instructions on our distributors’ websites to identify yourself as such.