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Welcome to our support website for the business case series “Humanitarian Agility in Action”.

Read inspection copies of the part A and part B.



Agility is often mentioned but seldom defined or clearly illustrated. This case discusses UNICEF’s response to the sudden disruption of its aid supply chain to Yemen after the bombing started in 2015. It illustrates how a forwarding hub was quickly established in Djibouti and dhow vessels were used to reach small Yemeni ports from there. The case analyzes the supply chain, the organizational and strategic aspects of agility and discusses how UNICEF can further develop its strategic agility as an organizational capability. It can be used in supply chain and strategy classes, as well as classes on change management and fast decision making processes in organizations.

Pedagogical Objectives

Agility is required in dynamic environments but poorly understood. This case tries to explain how an organization has built multiple elements of agility in its supply chain and organization over the years and has been able to deploy them fully in a recent crisis. It explains what the basic building blocks of agility are and how an organization can develop an overall strategic capability by combining these components into a strong competitive advantage. The setting is a crisis in humanitarian aid due to a conflict and the organization is UNICEF.

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  • Hard and soft copies of the case and teaching note (which contains the login and password to access the private area of this site) can be purchased via our distributors’ websites. To choose a distributor please visit the INSEAD Case Distributors page.
  • The case can also be purchased directly from INSEAD.
  • If you are not a registered instructor, follow the instructions on our distributors’ websites to identify yourself as such.