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Case Studies by Gianpiero Petriglieri

33 case studies

by Publication Date
published: 12 Mar 2018

  • Topic: Leadership & Organisations

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Abstract:
The Executive Challenge is an experiential exercise in resolving two challenges that executives need to master to become competent leaders. The first is processing and making decisions on complex and delicate issues with limited information. The second is dealing sensitively with other people, including taking and offering accurate feedback. The roleplay pack for groups of 5 is no. 6376; for groups of 6 is no. 6377; for groups of 7 is no. 6378.

Pedagogical Objectives:
The exercise gives students the opportunity to put themselves in executive shoes and practice handling issues and decisions that senior managers deal with on a daily basis. It allows them to practice behavioural observation skills, and giving and receiving feedback. This exercise allows students to: • Sense the pressure executives face balancing multiple demands in limited time. • Reflect and get feedback on their management style; give feedback to others on their styles. • Implement management skills and strategies taught in previous classes. • Experience how they take up management roles in relation to others.

Keywords:
Experiential Exercise, Decision Making, Management Skills, Management Strategies

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published: 12 Mar 2018

  • Topic: Leadership & Organisations

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Abstract:
The Executive Challenge is an experiential exercise in resolving two challenges that executives need to master to become competent leaders. The first is processing and making decisions on complex and delicate issues with limited information. The second is dealing sensitively with other people, including taking and offering accurate feedback. The roleplay pack for groups of 5 is no. 6376; for groups of 6 is no. 6377; for groups of 7 is no. 6378.

Pedagogical Objectives:
The exercise gives students the opportunity to put themselves in executive shoes and practice handling issues and decisions that senior managers deal with on a daily basis. It allows them to practice behavioural observation skills, and giving and receiving feedback. This exercise allows students to: • Sense the pressure executives face balancing multiple demands in limited time. • Reflect and get feedback on their management style; give feedback to others on their styles. • Implement management skills and strategies taught in previous classes. • Experience how they take up management roles in relation to others.

Keywords:
Experiential Exercise, Decision Making, Management Skills, Management Strategies

Related:

published: 25 Sep 2017

  • Topic: Leadership & Organisations
  • Region: North America

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Abstract:
Frédéric and Fiona Bonner follows the relationship and careers of an investment banker and a tech entrepreneur as their personal and professional lives unfold. It hinges on the dilemma they face ten years into their marriage and with two young children, as job opportunities pull them to different sides of the United States. The case invites students to explore their opinions about Frédéric and Fiona’s life and careers to date, their successes, failures and trade-offs, and their options going forward. By doing so it creates a space for students to reflect on and discuss their experiences and expectations of “managing” the interplay between work, love, and family in their lives. The case challenges students to examine how they define success professionally and personally; how, with, and for whom they make major decisions; whether they can “have it all” and what that might look like.

Pedagogical Objectives:
This case is about the tension between the wish to manage and the risk of being managed by love and work. It is best suited to a course in organisational behaviour or career management. Presenting a scenario that many students will see as a potential dilemma, it allows them to proactively think about the rewards and challenges of dual-career relationships. It is particularly useful to surface students’ definitions and markers of success—for themselves as individuals, for their careers, and for their families—and the implications of those definitions. A successful class discussion will explore relationship, family and career issues from the perspective both of individuals and of the couple. Themes that can be covered include: • What success means personally, relationally and professionally; • The difference between making decisions “in” or “as” a couple; • The interplay of, and boundaries between, love lives and working lives; • Common experiences in dual-career couples: competition, sacrifice, trade-offs and relationship neglect; • Whether it is possible to “have it all” and what “having it all” means. The case discussion can help to normalise experiences and concerns that students may find difficult and enable them to examine the values that impact the way they structure and experience their relationships and careers.

Keywords:
Career Transitions, Dual-Career Couples, Work-Life Balance, Careers, Having-It-All

published: 26 Aug 2016

  • Industry: Retail, Technology, eCommerce
  • Region: Global

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Abstract:
After 18 months of attempting to transition the company to holacracy, Tony Hsieh, Zappos’ celebrity CEO, decided it was time to make the change happen. In March 2015, he sent an email to all Zappos employees offering them 3 months’ severance pay if they felt that self-management was not for them. One month later, 14% of the workforce had quit, including 20% of the tech department, potentially putting at risk a complex transition to a new online platform mandated by parent company Amazon. The case recounts how Tony Hsieh financed, championed, and ultimately became CEO of online shoe retailer Zappos. A passionate entrepreneur who made millions at a young age, Hsieh was known for his penthouse parties, for what he referred to as his “tribe”. He brought the same sense of community to Zappos, which he moved from San Francisco to Las Vegas where employees could “be like family”. Despite the company’s unabashedly weird culture, it had the lowest employee turnover rate in the industry. Widely admired for its outstanding customer service, Zappos was repeatedly listed among Fortune’s “Best Places To Work.” When in 2009 Amazon acquired Zappos for $1.2 billion, it promised to preserve its management and culture. But Hsieh’s decision to implement holacracy – a form of organizational self-management that replaces job titles and hierarchy with “circles” that employees step in and out of according to their preferences and skills – was less popular than hoped. Hence his “rip the Band-Aid” approach, to ensure that only employees committed to the change remained at the company.

Pedagogical Objectives:
- Analyzing the role of culture in developing an organization’s competitive advantage - Discussing the purpose and impact of structure on those within an organization - Understanding the emotional experience of organizational change - Evaluating leadership in the context of radical change

Keywords:
Organizational Culture, Structure, Organizational Change, Leadership, Leading Change, Management, Holacracy

Prizes won:
- 2018 Case Centre Best-selling Case in Human Resource Management / Organisational Behaviour
- 2018 Case Awards Winner, Human Resource Management / Organisational Behaviour Category, Case Centre
- 2017 Case Centre Best-selling Case in Human Resource Management / Organisational Behaviour

Related:

published: 27 May 2013

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Abstract:
“Ten Years Later” is a series of one-page narratives that provide a glimpse of “what happened next” in the lives of a group of members of the INSEAD MBA graduating class of 2002. The narratives, recounted by female and male graduates of different nationalities and aspirations, give students a flavour of how life can turn out for people who have 'sat in their seats' before.

Pedagogical Objectives:
This is a case about definitions of success and failure. It helps instructor and students to explore questions that can only be answered personally: Where am I going? What am I looking for? What do I want with my life? The purpose of this is to explore these questions so students can act more purposefully or mindfully in their future choices.

Keywords:
Work-Life Balance, Career Aspirations, Post-Mba Career Choices, Meaning of Life, Ambition, Vocation, Life Plan, Future Selves

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