INSEAD the business school for the world

Case Studies by Stephen E. Chick

21 case studies

by Publication Date
published: 31 Oct 2011

  • Topic: Operations
  • Industry: Health Care
  • Region: Global

Show details ...

Abstract:
This case documents challenges in the growth of a NGO whose mission is to educate and inspire individuals with diabetes. Team Type 1 engages and encourages healthy lifestyles and effective control of diabetes by example. The original model is based on active participation of patients in cycling clubs, and the question of how to scale the model to broader geographies is raised.

Pedagogical Objectives:
Community wellness requires patient engagement as a mechanism for managing chronic conditions. This case provides a context for discussing one new model of patient engagement and general awareness of diabetes. The model has seen initial successes, but a mechanism for sustaining growth and development into more communities is raised for discussion.

Keywords:
Health Care Management, Patient Engagement, Diabetes Mellitus, Wellness, Non-Governmental Organization, Public Health, Health Empowerment and Motivation, Patient Compliance, Diabetes and Exercise, Humanitarian and Rwanda, Ngo and Professional Sports, Social Entrepreneurship, Cycling, Hmi, Healthcare Delivery and Management, Hmi, Business Science

published: 28 Jun 2010

  • Topic: Operations
  • Industry: Healthcare
  • Region: Middle-East

Show details ...

Abstract:
Diabetes is a major health burden in GCC countries, mainly caused by sedentary lifestyles and unhealthy eating habits. While governments are setting up national strategies to manage diabetes and chronic diseases, the implementation is still fragmented. The case documents the challenges faced by patients and healthcare professionals dealing with diabetes.

Pedagogical Objectives:
The case gives the perspective of patients, physicians, nurses, regulators and insurers dealing with diabetes. It gives an insight on gaps in diabetes management and opens the discussion of the development and implementation of effective strategies to manage chronic diseases and public health, including the integration of healthcare services.

Keywords:
Chronic Diseases, Diabetes Management, Primary Care, Community Wellness, Strategy Implementation, Public Health, Service Integration, Middle East, Adec, Hmi, Emerging Markets, Hmi, Business Science

published: 25 Mar 2010

  • Topic: Operations
  • Industry: Health Care Delivery
  • Region: Middle-East

Show details ...

Abstract:
The main case describes the design, implementation and operational implementation of a focused clinic in the Middle East. The ICLDC provides team-based care for managing diabetes with clear processes that have benefitted from lean Six Sigma tools. A supplement describes how the ICLDC fits into the broader context of the rapidly changing health system in the United Arab Emirates.

Pedagogical Objectives:
For operations strategy, the case demonstrates a focused solution provider that is neither a purely focused factory nor a purely custom solutions shop. The team-based approach is comprehensive (education, screening, research, treatment, care management) but focused on a significant chronic disease - diabetes. The ICLDC also demonstrates lean Six Sigma concepts, and allows for discussions of western-managed solutions to health care in the Middle East.

Keywords:
Health Care Delivery, Chronic Care, Tertiary Clinic, Diabetes, Middle East, Quality Management, Lean Six Sigma, Operations Strategy, Adec, Hmi, Emerging Markets, Hmi, Business Science

Related:

published: 25 Mar 2010

  • Topic: Operations
  • Industry: Health Care Delivery
  • Region: Middle-East

Show details ...

Abstract:
Please refer to part A for the abstract.

Keywords:
Adec, Hmi, Emerging Markets, Hmi, Business Science

Related:

published: 30 Nov 2009

  • Topic: Operations
  • Industry: Healthcare
  • Region: Global

Show details ...

Abstract:
DeepBreeze illustrates the challenging voyage of many startups in the medical device sector as it navigates clinical trials, regulatory agencies and reimbursement issues in a quest for growth. While it perseveres in assessing the value that patients, providers and purchasers obtain from the product, DeepBreeze is exhausting its funds and still looking for a commercial breakthrough.

Pedagogical Objectives:
In healthcare management, the case serves as a basis for discussing the innovator, academic clinical trial, regulatory and payor perspectives for a diagnostic device. In a service management context, one can explore shifting from a technical innovation mindset to a service provider mindset in bringing value to patients, clinicians, technicians and hospital managers.

Keywords:
Medical Device, Healthcare Management, Service Operations, Medical Regulation, Technological Innovation, Medical Diagnostics, Value for Patients, Innovation, Hmi, Pharmaceutical and Medical Device Sectors, Hmi, Business Science

published: 30 Nov 2009

  • Topic: Operations
  • Industry: Healthcare
  • Region: Middle-East

Show details ...

Abstract:
St George Hospital in Beirut, Lebanon, is a non-profit organisation offering state-of-the-art medical care and continuous education, with a vision of delivering cost-effective healthcare that “exceeds the expectations of our clients, encourages innovation, and promotes an exceptional workplace”. The case documents a physical capacity expansion and quality and process improvements.

Pedagogical Objectives:
The case was designed for process and operations management or service management programmes. It illustrates a significant capacity expansion, quality initiatives targeted toward outcome quality, patient satisfaction and staff satisfaction and process flow improvement. The implementation of these changes is documented.

Keywords:
Hospital Management, Quality Management, Process Improvement, Healthcare Management, Middle East, Service Quality, Service Operations, Adec, Hmi, Emerging Markets, Hmi, Business Science

published: 29 May 2009

  • Topic: Operations
  • Industry: Health care
  • Region: Middle-East

Show details ...

Abstract:
This case examines strategy deployment and continuous improvement of disaster response processes at Hotel Dieu de France (HDF), a university hospital in Beirut, Lebanon. The disaster response plans, conceived and developed during three conflicts from 2006 to 2008, are then tested and improved via a drill involving Hariri Airport.

Pedagogical Objectives:
Teaching objectives include top-down and bottom-up communication in process improvement, the design of flexible processes, disaster recovery management, and continuous improvement. The case can be applied in service operations management, healthcare management, and disaster mangement contexts. The Middle East setting provides a cross-cultural dimension.

Keywords:
Healthcare, Hospital Management, Disaster Planning, Process Management, Process Improvement, Middle East, Continuous Improvement, Strategy Execution, Adec, Hmi, Disaster Preparedness, Hmi, Business Science

published: 02 Jan 2006

  • Topic: Operations
  • Industry: Computers manufacturers
  • Region: Asia

Show details ...

Abstract:
Compaq Computer Corp., like many manufacturers, faces operational choices that strongly influence the cost of capital engaged in inventory, customer response time, and potential product obsolescence. This case describes some key operations strategy choices regarding two types of inventory: operation inventory (e.g., flow) and tactical inventory (e.g., finished goods). Tradeoffs in inventory management and customer response time are explored in the context of a firm that is changing from a push manufacturing to a customer-oriented pull system. Optional computer simulations (B case) visually display the dynamics of push and pull systems, kanban squares, and their effect on inventory requirements and customer response times. The simulations require the ProModel simulation software tool (not included, to be purchased separately) and computer simulation model files (available from the authors' website: http://faculty.insead.edu/chick/chick-teaching.htm).

Pedagogical Objectives:
The pedagogical objectives of the A case are to convey the importance of manufacturing strategies and inventory management in the value creation processes of a business. A simplified manufacturing model allows the ideas of operational (e.g., flow) inventory and tactical (e.g., finished goods) inventory to be explored. Build-to-forecast and build-to-order approaches can be described, and the challenges of switching from a push system to a pull manufacturing system can be explored. The case describes tradeoffs in production decisions that relate inventory assets and customer response times. The B case is an optional add-on that describes computer simulation models that visually demonstrate the ideas of push and pull systems, kanban squares, blocking and starving of production in kanban systems, and the effects of manufacturing choices on customer response times.

Keywords:
Manufacturing Strategy, Pull System, Operational Inventory, Tactical Inventory, Build-To-Forecast, Build-To-Order, Computer Simulation

Related:

published: 02 Jan 2006

  • Topic: Operations
  • Industry: Computers manufacturers
  • Region: Asia

Show details ...

Abstract:
Compaq Computer Corp., like many manufacturers, faces operational choices that strongly influence the cost of capital engaged in inventory, customer response time, and potential product obsolescence. This case describes some key operations strategy choices regarding two types of inventory: operation inventory (e.g., flow) and tactical inventory (e.g., finished goods). Tradeoffs in inventory management and customer response time are explored in the context of a firm that is changing from a push manufacturing to a customer-oriented pull system. Optional computer simulations (B case) visually display the dynamics of push and pull systems, kanban squares, and their effect on inventory requirements and customer response times. The simulations require the ProModel simulation software tool (not included, to be purchased separately) and computer simulation model files (available from the authors' website: http://faculty.insead.edu/stephen-chick/simulations).

Keywords:
Manufacturing Strategy, Pull System, Operational Inventory, Tactical Inventory, Build-To-Forecast, Build-To-Order, Computer Simulation

Related:

published: 02 Jan 2006

  • Topic: Operations
  • Industry: Health Care
  • Region: Global

Show details ...

Abstract:
This case allows course participants to use a graphical simulation tool to explore several key factors that lead to customer response delays in service systems. A high-level discussion can then ensue on process flow management, including tools like segmentation, process standardization and scheduling, and resource utilization planning. The case requires the ProModel simulation software tool (not included, to be purchased separately), and a simulation input files (available free from author's website https://faculty.insead.edu/stephen-chick/teaching).

Pedagogical Objectives:
This case allows course participants to use a graphical simulation tool to explore several key factors that lead to customer response delays in service systems. The case lets participants visually observe how resource utilization, variability in process times, and resource pooling effect customer response times. A high-level discussion can then ensue on process flow management, including tools like segmentation, process standardization and scheduling, and resource utilization planning.

Keywords:
Business Process Flows, Response Time in Services, Computer Simulation, Operations Management, Health Care, Hmi, Healthcare Delivery and Management

by Publication Date


Share