INSEAD the business school for the world

Case Studies by Manfred F. R. Kets de Vries

100 case studies

by Publication Date
published: 29 Jan 2013

Show details ...

Abstract:
The case follows the progress of a year-long multi-module 'Make a Difference' programme for all 70 employees of Best Western Italy, the European operations and reservations centre for Best Western International, a global hotel group. The programme is designed to help individuals explore their own personal and professional goals, and then to work together to redesign the mission and vision of their organization. The objective is to unlock organizational energy, and to enhance trust and communication across all hierarchical levels. The outcomes included a restructuring of the senior executive level to create a flatter organization with more distributed leadership; improvement in the Great Places to Work Institute Italia ranking; and six company-wide projects initiated by employees. The case describes not only the programme design, but the necessary precursors for successful implementation, including organizational readiness for change and the skills and experience required of the coaches. It poses the question: How can this level of organizational change and renewal be sustained over time?

Keywords:
Leadership Development, Organizational Energy, Change Management, "authentizotic" Organizations, Authentic Leadership

Related:

published: 29 Jan 2013

Show details ...

Abstract:
The case follows the progress of a year-long multi-module 'Make a Difference' programme for all 70 employees of Best Western Italy, the European operations and reservations centre for Best Western International, a global hotel group. The programme is designed to help individuals explore their own personal and professional goals, and then to work together to redesign the mission and vision of their organization. The objective is to unlock organizational energy, and to enhance trust and communication across all hierarchical levels. The outcomes included a restructuring of the senior executive level to create a flatter organization with more distributed leadership; improvement in the Great Places to Work Institute Italia ranking; and six company-wide projects initiated by employees. The case describes not only the programme design, but the necessary precursors for successful implementation, including organizational readiness for change and the skills and experience required of the coaches. It poses the question: How can this level of organizational change and renewal be sustained over time?

Keywords:
Leadership Development, Organizational Energy, Change Management, "authentizotic" Organizations, Authentic Leadership

Related:

published: 28 Jan 2013

Show details ...

Abstract:
The case follows the progress of a year-long multi-module 'Make a Difference' programme for all 70 employees of Best Western Italy, the European operations and reservations centre for Best Western International, a global hotel group. The programme is designed to help individuals explore their own personal and professional goals, and then to work together to redesign the mission and vision of their organization. The objective is to unlock organizational energy, and to enhance trust and communication across all hierarchical levels. The outcomes included a restructuring of the senior executive level to create a flatter organization with more distributed leadership; improvement in the Great Places to Work Institute Italia ranking; and six company-wide projects initiated by employees. The case describes not only the programme design, but the necessary precursors for successful implementation, including organizational readiness for change and the skills and experience required of the coaches. It poses the question: How can this level of organizational change and renewal be sustained over time?

Keywords:
Leadership Development, Organizational Energy, Change Management, "authentizotic" Organizations, Authentic Leadership

Related:

published: 25 Jan 2011

  • Topic: Leadership & Organisations
  • Industry: Public Service, Prison Service
  • Region: Asia

Show details ...

Abstract:
In the late 1990s, faced with a number of burning management issues, a growing inmate population, and a problem of officer recruitment, the director of the Singapore Prison Service implemented a thorough transformation process, developing a new paradigm for modern prison management which impacted the whole of Singaporean society. Case A describes the brave decisions and innovative ideas championed by the directorate, inviting students to slip into the role of senior management and discuss the pros and cons of a key management decision without knowing the outcome (Case B).

Pedagogical Objectives:
?Captains of Lives? charts the issues and stages that typically arise in change management and the transformation of public and private organizations: analysis of the organisation in need of change, changing the paradigm through a visioning process, networking to secure key stakeholder support, motivating staff to get involved, and maintaining business excellence. Focusing on the ?tipping point? when faced with a setback at a critical point, it seeks to show how leaders have to be dedicated to the change process, and, subsequently, how best to follow a period of organisational transformation.

Keywords:
Public Sector, Organisational Transformation, Asia, Change Management, Inspirational Leadership, Visioning, Coaching, Organisational Culture

Related:

published: 25 Jan 2011

  • Topic: Leadership & Organisations
  • Industry: Public Service, Prison Service
  • Region: Asia

Show details ...

Abstract:
In the late 1990s, faced with a number of burning management issues, a growing inmate population, and a problem of officer recruitment, the director of the Singapore Prison Service implemented a thorough transformation process, developing a new paradigm for modern prison management which impacted the whole of Singaporean society. Case A describes the brave decisions and innovative ideas championed by the directorate, inviting students to slip into the role of senior management and discuss the pros and cons of a key management decision without knowing the outcome (Case B).

Pedagogical Objectives:
?Captains of Lives? charts the issues and stages that typically arise in change management and the transformation of public and private organizations: analysis of the organisation in need of change, changing the paradigm through a visioning process, networking to secure key stakeholder support, motivating staff to get involved, and maintaining business excellence. Focusing on the ?tipping point? when faced with a setback at a critical point, it seeks to show how leaders have to be dedicated to the change process, and, subsequently, how best to follow a period of organisational transformation.

Keywords:
Public Sector, Organisational Transformation, Asia, Change Management, Inspirational Leadership, Visioning, Coaching, Organisational Culture

Related:

published: 29 Nov 2010

  • Topic: Leadership & Organisations
  • Industry: Information Services / Management Consulting
  • Region: Europe

Show details ...

Abstract:
The case illustrates how a team leader manages a simple change management project by leveraging the unique skill set she has developed through her childhood experiences growing up in several different countries. Fatima, the protagonist, needs to integrate a mixed group of performers into an already high performing team in a short timespan.

Pedagogical Objectives:
- To illustrate the linkage between personal experience and leadership style- in this case to illustrate how a young leader with extensive global personal experiences can leverage her unique skill set to manage change - To illustrate components of successful change management through a simple management challenge case

Keywords:
Change Management, Team Management, Psychometrics, Global Executive/cosmopolitan, Leveraging Networks, Information Services, Leadership

published: 22 Feb 2010

  • Topic: Leadership & Organisations
  • Industry: Tourism
  • Region: Middle-East

Show details ...

Abstract:
The Emirate of Abu Dhabi has witnessed rapid development in recent decades. As its physical, economic and demographic landscapes evolve, the time has come to reflect on the challenges and opportunities ahead. This case illustrates the establishment and achievements of the Office of the Brand of Abu Dhabi (OBAD). It describes the development challenges faced by the emirate as it enters the global economy while seeking to define and protect its national and cultural identity. The work of crafting an identity for a nation is interwoven with the advent of a new generation of leadership. The case focuses on OBAD’s general manager and custodian of the Abu Dhabi brand, a young Emirati woman, Reem Al-Shemari, who exemplifies Generation Y leadership in the UAE.

Pedagogical Objectives:
The purpose of the case is to provide an introduction to a new generation of leaders, particularly the young women who must reconcile traditional values with their professional obligations. The context of the Middle East and the rapidly developing Gulf states allows for reflection on growth issues as well as individual and organisational life-cycle transitions in the face of globalisation and market shifts.

Keywords:
Gen Y Leadership, Abu Dhabi, Middle East, Women Business Leaders in the Middle East, City Branding, Tourism Branding, Cultural Identity in the Middle East, Women in the Middle East, Adec

published: 30 Sep 2009

  • Topic: Family Business
  • Industry: construction
  • Region: Middle-East

Show details ...

Abstract:
Very little has been written about women business leaders in the Middle East. Fatima Al Jaber is the Chief Operating Officer of a multibillion-dollar family owned company in Abu Dhabi. The case traces her personal history, highlights the challenges faced by family businesses in the region, and focuses on the distinctive strengths and leadership styles of Muslim businesswomen. The case will prompt discussion about work-life balance, the significance of culture, and the traditional and transitional roles and responsibilities of women in a rapidly evolving geopolitical context. It can also be used more broadly to compare leadership and gender in Western cultures to more traditional Middle Eastern cultures.

Pedagogical Objectives:
The primary purpose of this case is to provide an introduction to the Middle East and an overview of the issues and challenges faced by working women as they seek to reconcile traditional values with professional demands and obligations. The context of the case includes family business issues, and individual and organisational life cycle transitions. The case can be used with different audiences: I. Students or executives familiar with or living in the Middle East a. A discussion of the importance of family values b. The influence of culture on organisations c. Life cycle transitions and succession and the relevance of gender d. Decisions/action in the public sphere (face-saving and social constraints) II. Students or executives not familiar with the Middle East a. Introducing the region, breaking down stereotypes, finding commonalities b. Exploring family business issues and challenges in a traditional context

Keywords:
Family Business, Family Business Leadership, Muslim Women Leaders, Abu Dhabi, Work Life Balance, Women in the Middle East, Adec, Wicfe, Succession, Next Generation, Governance, Parallel Planning, Strategy, Boards, Women in Family Business, Gender

published: 15 Jan 2008

  • Topic: Entrepreneurship
  • Industry: Telecommunications
  • Region: Other Regions

Show details ...

Abstract:
VimpelCom is a Russian cellular operator that grew in less than 10 years (1992-2002) from a hypothetical concept, to small family-like company, to $2 billion NYSE-quoted corporation with 5.5 million subscribers on its wireless networks. This case study describes the perfect partnership between the two founders. One was "the professor", Dr. Dimitry Zimin, formerly a department head at the Applied Radio Research Institute, and a cog in the Soviet machine. The other was Augie Fabela II, a very young, yet experienced, American entrepreneur. The case looks at their complementary leadership styles. It also tells the story of how they managed to capture a majority share of the market in Moscow and bring their company to the New York Stock Exchange.

Pedagogical Objectives:
This case can be used to explore the following themes: Formation of business alliances with Russian partners Strengths and weaknesses of Russian business leaders Historical context and current climate for entrepreneurship in Russia

Keywords:
Entrepreneurship, Russian Entrepreneurs, Telecommunications in Russia, Russian Business Leadership, Russian Business Alliances, Corporate Governance, Value Creation, Strategy and Implementation

Related:

published: 25 Jun 2007

  • Topic: Leadership & Organisations
  • Industry: Shipping
  • Region: Europe

Show details ...

Abstract:
Please refer to part A for the abstract

Keywords:
Authentizotic Organizations, Corporate Transformation, Dutch Leadership Style, Female Top Executive, Corporate Culture

Related:

by Publication Date


Share