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Case Studies by Guillaume Roels

2 case studies

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published: 23 Jan 2019

  • Topic: Operations
  • Region: North America

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Abstract:
The case discusses supply chain risk management: how to leverage the structure of a supply network to assess its resilience, focusing on the consequences of disruption rather than the causes, as is traditionally done. The proposed framework, presented in a 2014 HBR paper by Simchi-Levi, Schmidt and Wei, describes how a consultant, Ann Van Delft, applies this framework when assessing the supply chain risk for her client a large telco internet service provider. Telco had recently experienced several outages due to equipment malfunctioning and a shortage of spare parts, resulting in the loss of some customers to its competitors. Ann was hired to deal with these issues as senior management felt the outages were damaging Telco’s brand, and would deter new customers.

Pedagogical Objectives:
. Apply the framework proposed by Simchi-Levi, Schmidt, and Wei (HBR, 2014) to assess the resilience of a supply network to potential disruptions. . Shift the focus of risk management strategies away from the potential causes of disruption to their consequences. . Improve students’ quantitative skills by generating managerial insight from a large data set.

Keywords:
Supply Chain Risk Management, Time to Survive, Time to Recover, Network Analysis, Quantitative Analysis

published: 30 Nov 2018

  • Topic: Operations
  • Region: Global

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Abstract:
At the end of 2017, Disney announced it would acquire the majority of 21st Century Fox’s assets including its movie studio, TV production company, cable channels and regional sports networks. If approved, the deal would give Disney the scale and content to develop its own streaming service by 2019, when its contract with Netflix expired. The rise of streaming had contributed to the steady decline of cable-TV, DVD sales and cinema attendance in the US. The case discusses the transformation of the media landscape with the growth of digital. Was Disney’s apparent move away from “content is king” – its strategy since 1923 – recognition of the importance of distribution channels in the digital age?

Pedagogical Objectives:
. To understand the impact of digitalization on the restructuring of information chains . To assess the attractiveness of technology & operations strategies: vertical integration, horizontal dominance . To assess the importance of globalization in service industries, especially content management

Keywords:
Competitive Positioning, Industry Analysis, Information Chain, Distribution Channels, Content Management, Platforms, Service Management, Digital Transformation, Media and Entertainment, Streaming Services, Vertical Integration, Entertainment, Horizontal Dominance, Disney

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