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Case Studies by Ahmad Al-Ani

1 case studies

by Publication Date
published: 19 Dec 2014

  • Topic: Operations
  • Industry: Health Care Delivery
  • Region: Middle-East

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The Sultan Bin Abdulaziz Humanitarian City initiates a 'lean' healthcare project, starting with value stream and emotional mapping for a large segment of the patient population. The case explains the reason for using a number of key tools in getting the project started, and the role of process and culture change in building engagement in the effort.

Pedagogical Objectives:
This case provides a context for discussing the initiation and execution of a lean management initiative in a hospital setting. This includes the roll-out of basic tools, approaches to engaging staff and management, and the role of emotional mapping with value stream to engage staff and improve quality for patients.

Health Care Delivery, Hospital Management, Process Improvement, Toyota Production System, Design Thinking, Continuous Improvement

by Publication Date