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Case Studies by Ahmad Al-Ani

1 case studies

by Publication Date
published: 19 Dec 2014

  • Topic: Operations
  • Industry: Health Care Delivery
  • Region: Middle-East

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Abstract:
The Sultan Bin Abdulaziz Humanitarian City initiates a 'lean' healthcare project, starting with value stream and emotional mapping for a large segment of the patient population. The case explains the reason for using a number of key tools in getting the project started, and the role of process and culture change in building engagement in the effort.

Pedagogical Objectives:
This case provides a context for discussing the initiation and execution of a lean management initiative in a hospital setting. This includes the roll-out of basic tools, approaches to engaging staff and management, and the role of emotional mapping with value stream to engage staff and improve quality for patients.

Keywords:
Health Care Delivery, Hospital Management, Process Improvement, Toyota Production System, Design Thinking, Continuous Improvement

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