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Case Studies by Minh Vo

3 case studies

by Publication Date
published: 31 May 2019

  • Topic: Entrepreneurship
  • Region: Global

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Abstract:
ByteDance, the Chinese company behind TikTok, the viral short video app, made headline news when its valuation jumped to $75 billion, surpassing Uber ($72 billion) to become the world’s most valuable start-up. ByteDance leveraged capabilities in consumer-focused artificial intelligence (AI) to become one of the first Chinese Big Tech digital platforms to succeed outside China, notably in the US and India. The case focuses on the strategic value of predictive AI on the supply and demand sides of digital content, illustrating how AI-based tools enable the production of viral content and customized delivery and consumption. It compares the Chinese and US approach to AI, drawing a distinction between their implementation and innovative capabilities. Other issues include the internationalization of digital platforms, notably the management of inappropriate and illegal content in the respective institutional settings, and China’s unique approach to content filtering that combines AI with human censors. Competition with China’s other Big Tech companies - Tencent and Baidu - is also discussed. The case can also be used as a general introduction to artificial intelligence, including a brief history of AI (Section 2), categorization of AI applications (Section 3), and a comparison of AI in China and the US (Section 4).

Pedagogical Objectives:
This case teaches important lessons about artificial Intelligence, digital entrepreneurship, digital strategy, managing user-generated content, the globalization of big tech companies, and emerging markets.

Keywords:
Artificial Intelligence, Ai, Digital Entrepreneurship, Digital Strategy, Machine Learning, Emerging Markets, User-Generated Content, Platforms, Video, Mobile Apps, China, India, United States, Big Tech

published: 29 Oct 2018

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Abstract:
When Alibaba, China’s leading digital platform and cloud-based services company, fails to acquire the US firm Moneygram, CEO Jack Ma decides to go it alone and develop a digital strategy using blockchain technology as the basis for a global remittance service, GCash, within its cloud services business. Alibaba’s financial services affiliate Ant Financial, begins by targeting cross-border money transfers made by domestic workers in Hong Kong who routinely send money to their families in the Philippines. It subsequently forms a strategic alliance with Globe Telecom and Standard Chartered Bank which provide market access and financial intermediation. The case focuses on the value proposition of blockchain in cross-border financial services, particularly in Southeast Asia, and how it fits into Alibaba's "iron triangle" cloud services strategy in the region where there is fierce competition from Google and Digital Ocean. Blockchain technology is utilized to disintermediate the US-based SWIFT system and the dominant remittance service providers, Moneygram and Western Union, that charge high fees. As an illustration of how to launch proprietary cypto- and blockchain-based networks, the case explains how they differ from digital platforms, and how they are complementary, such as network effects and synergies with Alibaba’s installed customer base.

Pedagogical Objectives:
The case study incorporates important lessons in digital entrepreneurship, digital strategy, blockchain, cloud and web services, fintech, network effects, and diversification across technology platforms.

Keywords:
Digital Entrepreneurship, Blockchain, Cloud, Cloud Service, Fintech, Remittances, Network Effects, Crypto, Alibaba, Web Services, Fintech, Southeast Asia, China, Hong Kong, Philippines, Digital Strategy, Digital Platform, Platforms

published: 31 Aug 2018

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Abstract:
Grab, Uber and Go-Jek compete in ride-hailing and related logistics and transport services (e.g., food delivery, courier service) across Southeast Asia, including Indonesia, Philippines, Vietnam, Thailand, Malaysia and Singapore. The case focuses on differences in company history and strategy, and how they shape the competition and ultimately performance differentials. The goal is to illustrate the dynamics of platform-based competition across a region. Issues covered include network effects, achieving scale, one-country focus versus expansion in an interconnected region, technological standardization versus localization, mutual forbearance and real options across product features and market geographies, and how equity ownership and control drive consolidation in platform ecosystems.

Pedagogical Objectives:
The case offers lessons in digital entrepreneurship, platform competition, network effects, internationalization strategy, technology standards, mutual forbearance, real options, market consolidation, and equity ownership and control.

Keywords:
Digital Entrepreneurship, Platforms, Competition, Network Effects, Mutual Forebearance, Real Options, Ride-Sharing, Ride-Hailing, Two-Sided Market, Southeast Asia, Indonesia, Singapore, Malaysia, Uber, Grab, Go-Jek

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