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Selected Case

published: 24 Jun 2013

  • Topic: Operations
  • Industry: Healthcare
  • Region: Global

This case provides an overview of Finland's primary care system, focusing on the country's public healthcare system. It presents an analysis of four key areas: value proposition and service offering; customer focus and strategy; funding model; and infrastructure.

Pedagogical Objectives:
The case can be used in classroom settings focused on healthcare innovation, particularly those aimed at developing skills for analyzing and improving the efficiency and effectiveness of healthcare delivery. It may be used in conjunction with another case, Laastari's Retail Health Clinic Model, which includes a review of primary care services in the private sector, to conduct a comparative analysis of service design and delivery strategy across public vs. private models.

Public Sector Primary Care, Healthcare in Finland, Value Proposition, Customers, Infrastructure, Finances, Primary Care Model, System Design, European Competitiveness Initiative, European Competitiveness, Europe