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Leadership & Organisations

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published: 01 Jan 1993

  • Topic: Leadership & Organisations
  • Industry: Consumer products
  • Region: Asia

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Abstract:
Describes the conflict arising when J.C. - a special gift manufacturer - tries to increase its sales in Japan by introducing a new and more professional distributor.

Pedagogical Objectives:
(a) to sensitize students to the cross-cultural issues which influence fundamental marketing decisions (e.g. channel choice) and (b) to allow students to develop action plans for dealing with these issues.

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published: 01 Jan 1993

  • Topic: Leadership & Organisations
  • Industry: Consumer products
  • Region: Asia

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Abstract:
Please refer to part A for the abstract.

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published: 01 Jan 1993

  • Topic: Leadership & Organisations
  • Industry: Airline
  • Region: Asia

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Abstract:
This case describes a) the organizational factors which shaped Singapore Airlines' multi-year record of success, and b) the new challenges it faces to continue to maintain the world-class best service. In its 1993 ambition to improve its service, SIA must face ever-demanding customers. One of those customers is featured in the case in terms of some special requests. One of SIA's ground agents accommodated, while another did not.

Pedagogical Objectives:
This case helps students to see the challenges in continuing improvement efforts: there are competing philosophies proposed at the end of the case - one that advocates greater discretion and empowerment for employees, while the other advocates tighter organizational systems. Continuous improvement initiatives need to manage this tension carefully.

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Mitsuhoshi France SA Award winner Prize Winner
published: 01 Jan 1992

  • Topic: Leadership & Organisations

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Abstract:
Discusses several issues surrounding the introduction of a new level of French manager in the French subsidiary of a Japanese firm which, until then, had employed only Japanese managers.

Pedagogical Objectives:
To highlight the complexities involved in international human resource management, through the eyes of a manager trying to get his project started in the most efficient way possible.

Prizes won:
- Winner of 1994 European Case Awards, Human Resource Management / Organisational Behaviour Category

published: 01 Jan 1992

  • Topic: Leadership & Organisations
  • Industry: Banking
  • Region: Europe

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Abstract:
Describes the Spanish banking environment (the economic, regulatory, market, political and sociocultural context), and the recent history and nature of activities of a large Spanish bank. It summarises the views of top management on how information on 1992 was gathered and interpreted. Should be used in conjunction with the Copenhagen Handelsbank case that describes the strategic issue of 1992 in the banking industry.

Pedagogical Objectives:
To demonstrate the process of diagnosing strategic issues, gathering and interpreting information To explore the role of national context and organisational variables on sense-making

published: 01 Jan 1992

  • Topic: Leadership & Organisations
  • Industry: Airlines
  • Region: North America

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Abstract:
Describes takeover of TWA by Carl Icahn incorporating imagery used in the media to describe these events.

Pedagogical Objectives:
To demonstrate the industry culture - its values, beliefs and norms To explore the 'interpretive' approach using the language of the media To examine the implications for societal level culture

published: 01 Oct 1991

  • Topic: Leadership & Organisations
  • Industry: Telecommunications
  • Region: North America

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Abstract:
Describes events leading up to and following the divestiture of Bell telephone companies on January 1, 1984. Discusses changes in the image of AT&T as viewed by the environment, the company and its members.

Pedagogical Objectives:
To demonstrate the problems involved in changing corporate culture and to question the fit between corporate culture and strategy and its link to company performance.

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published: 01 Oct 1991

  • Topic: Leadership & Organisations
  • Industry: Telecommunications
  • Region: North America

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Abstract:
Describes events leading up to and following the divestiture of Bell telephone companies on January 1, 1984. Discusses changes in the image of AT&T as viewed by the environment, the company and its members.

Pedagogical Objectives:
To demonstrate the problems involved in changing corporate culture and to question the fit between corporate culture and strategy and its link to company performance.

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published: 10 Jan 1991

  • Topic: Leadership & Organisations

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Abstract:
Describes "1992" as a strategic issue in the European banking industry. It looks at the recent history and activities of Copenhagen Handelsbank and the national context of Danish banking in terms of its economic, regulatory, market, political and sociocultural aspects.

Pedagogical Objectives:
To demonstrate the process of gathering information and interpreting strategic issues, e.g. 1992 To explore the role of national context and organisational variables in the 'sensemaking process'

published: 01 Jan 1991

  • Topic: Leadership & Organisations

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Abstract:
Describes a firm in the vocational training business, which faces declining profits and problems related to the succession. One of the constraints on growth has been a misogynous attitude that has affected the HRM policies in the firm.

Pedagogical Objectives:
The case gives the opportunity to better understand the interface between personality, leadership style and corporate culture. It provides insight into the psychodynamic problems of family firms. It illustrates how specific problems derived from childhood are repeated in an organisational setting.

Keywords:
Human, Resources, Management

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