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Leadership & Organisations

by Publication Date
published: 29 Jan 2018

  • Topic: Leadership & Organisations
  • Region: Global

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Abstract:
Does the digital age require companies to look and behave differently? This research note explores the digital journeys of various companies (with an initial focus on media companies) and introduces 10 “checkpoints” into their respective experiences as they strive to become digital-ready.

Pedagogical Objectives:
This research note offers a framework for thinking about the organizational implications of digitization. It offers insights from the practices of digitizing companies and prompts discussion about what it means to be “digital-ready” as an organization.

Keywords:
Digitization, Digital Journey, Disruption, Leadership, Organization Culture, Digital Age, Digital Disruption

published: 11 Dec 2017

  • Topic: Leadership & Organisations
  • Industry: Pharma
  • Region: South America

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Abstract:
This two-party negotiation is an ideal introductory negotiation role-play to raise issues of assumptions, win-win/win-lose, competition/collaboration, interests/positions, single-/multi-issue, positions/options. Two companies, SuperPharma and PharmaCaring, both want to buy 10,000 rare Oxipouco fruits, which contain different compounds. Students tend to focus on the fruits rather than on the compounds.

Pedagogical Objectives:
1. Win-lose vs. win-win assumptions (or zero-sum vs. positive sum or integrative vs. distributive or competition vs. collaboration) 2. Interests vs. position 3. Single-issue vs. multi-issue negotiations (options) 4. Communication/preparation vs information asymmetry 5. Risk/reward analysis

Keywords:
Win-Lose Vs. Win-Win Assumptions, Zero-Sum Vs. Positive Sum, Integrative Vs. Distributive, Competition Vs. Collaboration, Interests Vs. Position, Single-Issue Vs. Multi-Issue Negotiations (options), Communication/preparation Vs Information Asymmetry, Risk/reward Analysis.

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published: 11 Dec 2017

  • Topic: Leadership & Organisations
  • Industry: Pharma
  • Region: South America

Show details ...

Abstract:
This two-party negotiation is an ideal introductory negotiation role-play to raise issues of assumptions, win-win/win-lose, competition/collaboration, interests/positions, single-/multi-issue, positions/options. Two companies, SuperPharma and PharmaCaring, both want to buy 10,000 rare Oxipouco fruits, which contain different compounds. Students tend to focus on the fruits rather than on the compounds.

Pedagogical Objectives:
1. Win-lose vs. win-win assumptions (or zero-sum vs. positive sum or integrative vs. distributive or competition vs. collaboration) 2. Interests vs. position 3. Single-issue vs. multi-issue negotiations (options) 4. Communication/preparation vs information asymmetry 5. Risk/reward analysis

Keywords:
Win-Lose Vs. Win-Win Assumptions, Zero-Sum Vs. Positive Sum, Integrative Vs. Distributive, Competition Vs. Collaboration, Interests Vs. Position, Single-Issue Vs. Multi-Issue Negotiations (options), Communication/preparation Vs Information Asymmetry, Risk/reward Analysis.

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published: 27 Nov 2017

  • Topic: Leadership & Organisations
  • Industry: Fast moving consumer goods
  • Region: Asia

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Abstract:
The case tells the story of the turnaround of Unilever Philippines (ULP) between 2013 and 2016. The Philippines Leadership Team (PhLT) set a vision to rediscover the greatness of the Philippines by achieving a growth rate of at least 10% a year, becoming a disciplined execution machine so that it could generate consistent results, and connecting with the hearts and minds of the Filipino consumer. The case discusses the key factors that led to the success of the turnaround including the cohesiveness of the PhLT, empowering the extended leadership team, and focusing on the core. ULP crossed the billion euro revenue threshold in 2015 after two years of double digit growth. The case ends with Rohit Jawa, the Managing Director, reflecting on two key questions. First, what needed to change to sustain the growth of the company since “what got the company here may not get it there”? Second, how could he ensure that the positive changes made would outlast the current PhLT?

Pedagogical Objectives:
This case was prepared for use in MBA and executive development classes on Leadership, Change Management, General Management or Organizational Behaviour. The case can be used to discuss the following issues: • The challenges in leading change in an organization. • The core roles of a leader as strategist, architect and mobilizer. • What is required to build a high performance team. • Building a collaborative culture where politics and silo thinking are minimized. • What it takes to empower middle management and the benefits from this. • How an organization can make sustainability initiatives work.

Keywords:
Fmcg, Philippines, Unilever, Turnaround, Change, Leadership, Culture, Empowerment, Transformation, Teams, Sustainability, Communication, Momentum, Quick Wins

published: 30 Oct 2017

  • Topic: Leadership & Organisations
  • Industry: Bakery products
  • Region: Europe

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Abstract:
The case highlights a failed attempt to ‘liberate’ management and employees from traditional business practices at a factory in France. It closely follows the events that took place at Poult during a 10-year period that began in 2006. It draws on the astute reflections of the last CEO at Poult, who, until his dismissal in 2017, was actively engaged in building an alternative culture among the firm’s 800 factory workers, machine operators and technicians. Thanks to detailed analysis, the case offers insight into the matrix of activities that constitute a ‘liberated enterprise’, from building autonomous teams to driving innovation from the bottom up.

Pedagogical Objectives:
The case offers instructors a rare opportunity to discuss an alternative approach to traditional top-down management techniques. With a neutral voice, the case recounts a 10-year experiment in organizational design that changed the behaviour of hundreds of factory employees in France. Students may be surprised to learn that the main protagonist ultimately lost his job as CEO as a result of his commitment to the employees, who had embraced the radically new organizational design he had introduced 10 years earlier. The case serves to inspire students to align their beliefs with their career aspirations.

Keywords:
Entreprise Libérée, Poult, Semco, Ricardo Semler, Charles Van Der Haegen, Mehdi Berrada, Carlos Verkaeren, Banketgroep, Panier-Tanguy, Michel Et Augustin, W.l. Gore, Liberating Leadership, Isaac Getz, Biscuits

published: 25 Sep 2017

  • Topic: Leadership & Organisations
  • Industry: Retail trade
  • Region: North America

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Abstract:
The case documents the emergence of Artsy, a digital solution to the sale of artwork. Once the preserve of the elite, the art market has been democratized by the founder Carter Cleveland, who in 2012 created an online catalogue of painting, photography, sculpture, film and video, and design. The curated platform features works by 70,000 artists, including Pablo Picasso and even a drawing by Vincent Van Gogh. How the young Princeton graduate became the go-to art player for museums and major auction houses like Christie’s and Sotheby’s is attributed to a business model based on a network of gallery owners, museum curators, art fair organizers and auctioneers, and the creation of a unique database that renders artwork accessible. A truly global powerhouse, Artsy offers art lovers a secure portal to the world’s leading purveyors of art.

Pedagogical Objectives:
The case can be taught in executive education seminars and elective MBA courses in the following courses: luxury management, art history, e-commerce, digital marketing, organizational behavior and entrepreneurship. It allows instructors to focus on a wide range of issues related to the sale of artwork—e.g., as a means to discuss the power and diversity of e-commerce solutions, a way to look at innovation in entrepreneurship, the methodology of forging powerful alliances, and the need to offer continuous education to customers.

Keywords:
Artsy, E-Commerce, Carter Cleveland, Artwork, Art Dealers, Sebastian Cwilich, Online Platform, Auctionata, Auction Houses, Museums, Larry Gagosian, Art Genome Project, Christie’s, Sotheby’s

published: 25 Sep 2017

  • Topic: Leadership & Organisations
  • Industry: Banking
  • Region: Europe

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Abstract:
Read a related Knowledge article "Three Ways to Make Your Organisation Agile" by Maria Guadalupe.

The case describes the transformation of ING Netherlands from a traditional bank with functional hierarchies to an organization that embraces digitalization and ‘Agile’ principles. This means the bank is organized around self-managed teams without traditional managers, empowering employees to make decisions. The case has four parts: Part I describes the background, the strategic rationale (digitalization) and how ING went through two transformation phases that laid the groundwork for the overhaul. Part II describes the ‘New Way of Working’ at ING: the Agile organizational blueprint adopted and the new roles and rules created. Part 3 focuses on how ING implemented the change and the complementary actions that facilitated the adoption of Agile. Part 4 is a role-play that enables participants to experience the New Way of Working.

Pedagogical Objectives:
To understand how an organization that replaces hierarchy with self-managed teams operates, and how such a change is implemented. The role play (part 4) puts the students in the shoes of people having to operate in this radically new environment with new rules.

Keywords:
Digital Transformation, Agile, Hierarchies, Organizational Change, Empowerment, Engagement, Self-Managed Teams, Managers

Related:

published: 25 Sep 2017

  • Topic: Leadership & Organisations
  • Industry: Banking
  • Region: Europe

Show details ...

Abstract:
Read a related Knowledge article "Three Ways to Make Your Organisation Agile" by Maria Guadalupe.

The case describes the transformation of ING Netherlands from a traditional bank with functional hierarchies to an organization that embraces digitalization and ‘Agile’ principles. This means the bank is organized around self-managed teams without traditional managers, empowering employees to make decisions. The case has four parts: Part I describes the background, the strategic rationale (digitalization) and how ING went through two transformation phases that laid the groundwork for the overhaul. Part II describes the ‘New Way of Working’ at ING: the Agile organizational blueprint adopted and the new roles and rules created. Part 3 focuses on how ING implemented the change and the complementary actions that facilitated the adoption of Agile. Part 4 is a role-play that enables participants to experience the New Way of Working.

Pedagogical Objectives:
To understand how an organization that replaces hierarchy with self-managed teams operates, and how such a change is implemented. The role play (part 4) puts the students in the shoes of people having to operate in this radically new environment with new rules.

Keywords:
Digital Transformation, Agile, Hierarchies, Organizational Change, Empowerment, Engagement, Self-Managed Teams, Managers

Related:

published: 25 Sep 2017

  • Topic: Leadership & Organisations
  • Industry: Banking
  • Region: Europe

Show details ...

Abstract:
Read a related Knowledge article "Three Ways to Make Your Organisation Agile" by Maria Guadalupe.

The case describes the transformation of ING Netherlands from a traditional bank with functional hierarchies to an organization that embraces digitalization and ‘Agile’ principles. This means the bank is organized around self-managed teams without traditional managers, empowering employees to make decisions. The case has four parts: Part I describes the background, the strategic rationale (digitalization) and how ING went through two transformation phases that laid the groundwork for the overhaul. Part II describes the ‘New Way of Working’ at ING: the Agile organizational blueprint adopted and the new roles and rules created. Part 3 focuses on how ING implemented the change and the complementary actions that facilitated the adoption of Agile. Part 4 is a role-play that enables participants to experience the New Way of Working.

Pedagogical Objectives:
To understand how an organization that replaces hierarchy with self-managed teams operates, and how such a change is implemented. The role play (part 4) puts the students in the shoes of people having to operate in this radically new environment with new rules.

Keywords:
Digital Transformation, Agile, Hierarchies, Organizational Change, Empowerment, Engagement, Self-Managed Teams, Managers

Related:

published: 25 Sep 2017

  • Topic: Leadership & Organisations
  • Industry: Banking
  • Region: Europe

Show details ...

Abstract:
Read a related Knowledge article "Three Ways to Make Your Organisation Agile" by Maria Guadalupe.

The case describes the transformation of ING Netherlands from a traditional bank with functional hierarchies to an organization that embraces digitalization and ‘Agile’ principles. This means the bank is organized around self-managed teams without traditional managers, empowering employees to make decisions. The case has four parts: Part 1 describes the background, the strategic rationale (digitalization) and how ING went through two transformation phases that laid the groundwork for the overhaul. Part 2 describes the ‘New Way of Working’ at ING: the Agile organizational blueprint adopted and the new roles and rules created. Part 3 focuses on how ING implemented the change and the complementary actions that facilitated the adoption of Agile. Part 4 is a role-play that enables participants to experience the New Way of Working.

Pedagogical Objectives:
To understand how an organization that replaces hierarchy with self-managed teams operates, and how such a change is implemented. The role play (part 4) puts the students in the shoes of people having to operate in this radically new environment with new rules.

Keywords:
Digital Transformation, Agile, Hierarchies, Organizational Change, Empowerment, Engagement, Self-Managed Teams, Managers

Related:

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