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Operations

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published: 24 Feb 2014

  • Topic: Operations
  • Region: Europe

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Abstract:
The case documents the epic race to the South Pole, with Amundsen, Scott and Shackleton competing to conquer what was considered the "last frontier on earth for explorers to discover." It allows for a comparison of three very different 'project managers', each with their own leadership styles, battling it out in the same hostile setting. Although these events occurred 100 years ago, the lessons are timeless.

Pedagogical Objectives:
The importance of leadership styles and of the fit between leadership type and project type (exploration or execution). Structuring a team for high performance from the start, and the importance of goal definition. The role played by values and the "rules of the game" when forming a team. The foundation of performance: roles and processes. And the final element: individual commitment. The case offers an illustration of the Goudsmet-Van der Heyden model for high performance teams.

Keywords:
Managing Project Teams, Project Planning and Control, Project Leadership, High Performance Teams

published: 27 Aug 2013

  • Topic: Operations
  • Industry: Healthcare
  • Region: Global

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Abstract:
This case provides an overview of Laastari, a Finland-based retail health clinic chain offering primary care services for a focused set of minor acute conditions. It presents an analysis of four key areas: value proposition and service offering; customer focus and strategy; funding model; and infrastructure.

Pedagogical Objectives:
The case can be used in classroom settings focused on healthcare innovation, and in particular in pedagogical situations aimed at developing skills for analyzing and improving the efficiency and effectiveness of healthcare delivery. It may be used in conjunction with other cases -- Laastari: Building a Retail Health Clinic Chain (which details the operational and strategic aspects of the business model) and Finland's Public Sector Primary Care Model (which reviews primary care services in the public sector, for a comparative analysis of service design and delivery strategy in public vs private models).

Keywords:
Retail Clinic, Primary Care, Healthcare in Finland, Infrastructure, Customers, Value Proposition, Finances, System Design

published: 24 Jun 2013

  • Topic: Operations
  • Industry: Healthcare
  • Region: Global

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Abstract:
This case provides an overview of Finland's primary care system, focusing on the country's public healthcare system. It presents an analysis of four key areas: value proposition and service offering; customer focus and strategy; funding model; and infrastructure.

Pedagogical Objectives:
The case can be used in classroom settings focused on healthcare innovation, particularly those aimed at developing skills for analyzing and improving the efficiency and effectiveness of healthcare delivery. It may be used in conjunction with another case, Laastari's Retail Health Clinic Model, which includes a review of primary care services in the private sector, to conduct a comparative analysis of service design and delivery strategy across public vs. private models.

Keywords:
Public Sector Primary Care, Healthcare in Finland, Value Proposition, Customers, Infrastructure, Finances, Primary Care Model, System Design, European Competitiveness Initiative, European Competitiveness, Europe

published: 29 Apr 2013

  • Topic: Operations
  • Industry: Semiconductors and Related Devices Sector
  • Region: Europe

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Abstract:
The case tracks a large project for developing a chip for automobile entertainment systems. Participants evaluate the project's continuing progress and viability through three episodes. The case holds important lessons for evaluating complex new product development projects that lack visibility, as well as the efficacy of stage gates for monitoring such projects.

Pedagogical Objectives:
Evaluation of complex projects. Efficacy of stage gates for monitoring complex projects.

Keywords:
Project Evaluation, Project Evaluation, New Product Development, Software Development, Dynamic Decision Making, Project Reformulation, Stage Gates

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published: 29 Apr 2013

  • Topic: Operations
  • Industry: Semiconductors and Related Devices Sector
  • Region: Europe

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Abstract:
The case tracks a large project for developing a chip for automobile entertainment systems. Participants evaluate the project's continuing progress and viability through three episodes. The case holds important lessons for evaluating complex new product development projects that lack visibility, as well as the efficacy of stage gates for monitoring such projects.

Pedagogical Objectives:
Evaluation of complex projects. Efficacy of stage gates for monitoring complex projects.

Keywords:
Project Evaluation, Project Evaluation, New Product Development, Software Development, Dynamic Decision Making, Project Reformulation, Stage Gates

Related:

published: 29 Apr 2013

  • Topic: Operations
  • Industry: Semiconductors and Related Devices Sector
  • Region: Europe

Show details ...

Abstract:
The case tracks a large project for developing a chip for automobile entertainment systems. Participants evaluate the project's continuing progress and viability through three episodes. The case holds important lessons for evaluating complex new product development projects that lack visibility, as well as the efficacy of stage gates for monitoring such projects.

Pedagogical Objectives:
Evaluation of complex projects. Efficacy of stage gates for monitoring complex projects.

Keywords:
Project Evaluation, Project Evaluation, New Product Development, Software Development, Dynamic Decision Making, Project Reformulation, Stage Gates

Related:

published: 29 Apr 2013

  • Topic: Operations
  • Industry: Semiconductors and Related Devices Sector
  • Region: Europe

Show details ...

Abstract:
he case tracks a large project for developing a chip for automobile entertainment systems. Participants evaluate the project's continuing progress and viability through three episodes. The case holds important lessons for evaluating complex new product development projects that lack visibility, as well as the efficacy of stage gates for monitoring such projects.

Pedagogical Objectives:
Evaluation of complex projects. Efficacy of stage gates for monitoring complex projects.

Keywords:
Project Evaluation, Project Evaluation, New Product Development, Software Development, Dynamic Decision Making, Project Reformulation, Stage Gates

Related:

published: 29 Apr 2013

  • Topic: Operations
  • Industry: Semiconductors and Related Devices Sector
  • Region: Europe

Show details ...

Abstract:
The case tracks a large project for developing a chip for automobile entertainment systems. Participants evaluate the project's continuing progress and viability through three episodes. The case holds important lessons for evaluating complex new product development projects that lack visibility, as well as the efficacy of stage gates for monitoring such projects.

Pedagogical Objectives:
Evaluation of complex projects. Efficacy of stage gates for monitoring complex projects.

Keywords:
Project Evaluation, Project Evaluation, New Product Development, Software Development, Dynamic Decision Making, Project Reformulation, Stage Gates

Related:

published: 25 Feb 2013

  • Topic: Operations
  • Industry: Healthcare
  • Region: Global

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Abstract:
This case study presents an example of business model innovation in the context of primary care delivery. It documents the story of Laastari, a new IT-driven retail health clinic chain based in Finland, including the process that links conceptual strategy to implementation and practice, as well as the evolving stakeholder ecosystem of the company.

Pedagogical Objectives:
The case is designed to facilitate classroom discussions aimed at providing tools for driving improvement of existing or new health services. The goal is to illustrate an example of innovation and operations strategy in healthcare delivery, discuss the risks and challenges, and explore the "emergent" nature of business models, particularly in the healthcare sector.

Keywords:
Retail Clinic, Healthcare Technology, Healthcare Innovation, Business Model Innovation, Operations Strategy, Focus, Convenient Care Clinic, European Competitiveness, Europe, Hmi, Healthcare Delivery and Management, Hmi, Business Science

Prizes won:
- Highly Commended at 2014 EFMD Case Writing Competition, Entrepreneurship Category

published: 28 Jan 2013

  • Topic: Operations
  • Industry: Dairy industry
  • Region: North America

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Abstract:
The case study focuses on risk management practices at Maryland & Virginia Milk Producers Cooperative, in particular the organization’s crisis preparedness to ensure business continuity. The case provides detailed information on the dairy industry as well as the specific operations of Maryland & Virginia. It can be included in a risk management discussion within the context of supply chain management for an MBA or executive audience.

Pedagogical Objectives:
The objective of the case study is to present a practical risk management framework seen through the lens of an important, but often overlooked, industry.

Keywords:
Risk Management, Disruption Risk, Business Continuity, Crisis Management, Dairy Industry

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